Terms of Service.

1. Agreement

These Terms of Service (“Terms”) govern your use of the Beholden Blooms website and services operated by Beholden Blooms LLC (“we,” “us,” or “the Company”), a New York limited liability company. By creating an account or placing an order, you agree to these Terms.

2. The Service

Beholden Blooms is a flower delivery scheduling service. You provide recipient information and occasion dates; we coordinate with local florist partners to arrange and deliver fresh flowers on or near those dates automatically.

We are a technology and logistics platform. We do not grow, arrange, or physically deliver flowers ourselves. All arrangements are fulfilled by independent, third-party florist partners.

3. Accounts

You must provide a valid email address to create an account. Authentication is handled via one-time email codes — there are no passwords. You are responsible for maintaining access to your email account.

You must be at least 18 years old to use the service. One account per person, please.

4. Orders & Delivery

Once you schedule an occasion, we auto-generate a delivery for that date. Approximately one week before each delivery, we send you an approval email with the arrangement details and card message. If you take no action, the default arrangement ships automatically. A delivery you book less than a week ahead gets no approval email, because the day it would have been sent on has already passed; for those we email you the arrangement, the card message and the amount as soon as the order is placed.

Delivery dates are approximate. We work with local florists who may adjust delivery timing based on availability, weather, or logistics. We aim for on-time delivery but cannot guarantee exact delivery windows.

We deliver to street addresses within the United States. We cannot deliver to P.O. boxes, APO/FPO addresses, or locations outside the U.S. at this time.

5. Pricing & Payment

Prices vary by bouquet tier (Petite, Signature, or Atelier). The arrangement price, a flat delivery fee, and applicable sales tax are shown separately before you confirm, and the total of those amounts is what you are charged. All prices are in U.S. dollars.

You are charged approximately five days before each scheduled delivery. Because tax is calculated from the recipient’s delivery address, the amount shown during setup is an estimate; the final total appears in your reminder email before the charge is made — or, where there is no reminder email because the delivery was booked at short notice, in the confirmation we send once the order is placed. See “Deliveries booked at short notice” below.

Deliveries booked at short notice. If you schedule a delivery for a date less than five days away, that five-day notice does not exist, so we charge your card and place the order at the next daily ordering run instead — which may be within hours of you signing up. We tell you the actual charge date before you confirm, and again by email once the order is booked. There is also no seven-day reminder email for such a delivery, because the date it would have been sent on has already passed.

Payment is processed securely through Stripe. We do not store your full credit card number on our servers.

We reserve the right to adjust pricing for future deliveries with reasonable notice. Price changes do not affect deliveries already confirmed.

6. Cancellations & Refunds

Before we place the order. We charge your card and place the order with the florist five days before each delivery date — or, for a delivery booked less than five days ahead, at the next daily ordering run. Until then, nothing is charged and you can change your mind yourself. From the reminder email you can skip a delivery (the date stays on your calendar for next year) or cancel it (the date is removed). From your dashboard you can cancel a single delivery — the date stays on your calendar — or remove the occasion entirely so it never recurs.

After we place the order. Once the florist has the order, a self-serve cancellation is no longer possible because the flowers are already being made. Email hello@beholden-blooms.com as soon as you can and we will try to stop it. If the florist is able to cancel, we refund you in full. If the flowers are already out for delivery, we generally cannot.

If something goes wrong. If a delivery does not arrive, or arrives in a condition we would not be proud of, tell us within three days of the scheduled delivery date and we will send a replacement or refund that delivery in full — your choice. This matches the window our florist partner gives us to raise a problem on your behalf. If our florist partner cannot fulfil an order and credits us for it, we pass that credit on to you automatically as a refund; you do not need to ask.

How refunds arrive. Refunds go back to the card you paid with and are processed through Stripe. Depending on your bank, they typically appear within five to ten business days. We never refund more than you were charged for a delivery.

Closing your account. You may close your account at any time by emailing hello@beholden-blooms.com. Deliveries that have not yet been charged are cancelled with it. A delivery that has already been placed with the florist is handled as described above.

7. AI-Generated Card Messages

We offer optional AI-generated card messages as a convenience. These messages are suggestions — you can edit or replace them before a delivery ships. We are not responsible for the tone or content of AI-generated text that you approve for delivery.

8. Intellectual Property

The Beholden Blooms name, logo, brand mark, website design, and original content are the property of Beholden Blooms LLC. You may not copy, reproduce, or redistribute our branding or content without written permission.

9. Limitation of Liability

Beholden Blooms coordinates flower delivery through third-party florists. While we vet our partners and monitor quality, we cannot guarantee the exact appearance of every arrangement. Natural flowers vary by season, region, and availability.

To the maximum extent permitted by law, Beholden Blooms LLC shall not be liable for indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim shall not exceed the amount you paid for the specific delivery in question.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on the website. Continued use of the service after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of New York. Any disputes shall be resolved in the courts of New York County, New York.

12. Contact

Questions about these Terms? Write us at hello@beholden-blooms.com.

Beholden Blooms LLC
New York, NY